12/19/2023 0 Comments Word is not openingWhen you clicked the Details panel in the library, it fails to render a preview and gives the error “ Sorry, Word Online ran into a problem opening this PDF”. If you clicked on the file from the library, it would try to open Word Online in a new browser tab, and would give the error message in the image above: “ Hmm… looks like this file doesn’t have a preview we can show you”.This problem exhibited itself in two different error messages: SharePoint: This File Doesn't Have a Preview, Word Online Ran Into a Problem Opening this PDF We did some initial testing of the scanning to upload process and quickly ran into an issue. My client has over 1 million files that they were scanning to PDF to move to SharePoint Online in Office 365 as a digital records archive. Recently when working with a client, I ran across an issue that I hadn’t seen before but we were able to quickly resolve it with PDFs and SharePoint Online.
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